Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at nana@thisisplanted.com

Contact Us

Email us at nana@thisisplanted.com for any questions or queries.

Planted is a wellness brand here to help your hair flourish

Email us at nana@thisisplanted.com for any questions or queries.

Guarantees

We're so confident you'll love and see results from our products that if you haven't seen any results in 90 days, we will offer you a full refund.

Find out more in our FAQ's :)

Pre-Orders

No, unfortunately the only way to get our items is by shopping with us when we are fully stocked on our site. Sign up to our waitlist to have first access to our restocks. 

Pricing

Email us at nana@thisisplanted.com for any questions or queries.

Product Queries

Every product in our range caters to a different issue , usage will depend on your hair goal.

Inches - If you're looking to repair damaged hair follicles and stimulate growth in balding/weak areas it is best to use it once/twice a day. However if you're looking to grow your hair in length and volume its best to use it every 2-4 days depending on your hair's porosity.

 

Roots - For beards we recommend using it nightly. For hair, we recommend either flare ups occur, every 2-4 days or as a weekly treatment, depending on your needs and lifestyle.

 

Soil - Soil should be used during your moisturising routine. Use the LCO (Liquid, Cream, Oil) method or the LOC (Liquid, Oil, Cream) moisturise your hair. Soil acts as a "cream".

 

Drizzle - Drizzle can be used daily on beards as for longer hair and locs we recommend every few days or whenever your hair is starting to feel dry.

 

Yes ! Kids can use our products inches especially is great for giving your little one hair goals from an early age.

Everyone! Planted is a genderless brand, we create products that work for both men and women

Yes! our product range is vegan friendly.

Congratulations! Our products do not contain any chemicals that can harm you or the baby. It contains a very small amount of preservative just to preserve the efficacy .However, we do recommend seeking your doctors advice if unsur

Correct! Preservatives are necessary in order to make sure that your product stays at its most effective in different climates and environments. We have, however, kept our plant based preservatives to a bare minimum – it is in our best interest to ensure the efficacy of our product and also ensure that no bacteria grows inside your Planted products.

Returns

Unfortunately you can't due to the nature of the product. Certain products such as personal care (beauty) or personalised products cannot be returned.

 Of course. We do advise you to wait at least 90 days before you see results as hair growth is a journey. However, if you aren't happy with the product or if it's arrived damaged and you would like your money back, send us proof via email at nana@thisisplanted.com to notify us about your concerns. If we deem the situation to be worth a refund you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Shipping

Processing Time: Please allow 1-2 working days to prepare & ship your order

Transit Time: US Shipping 5-7 working days with DHL

UK Shipping DPD - Next Day Delivery

International - 7-14 working days depending on location

Total delivery time = processing + transit time excluding the weekends or public holidays

My tracking number isn't working

Your tracking number will become live our courier has scanned your item. However, please feel free to send us an email at nana@thisisplanted.com and we can assist you further with any of your issues!

Your tracking number will become live our courier has scanned your item. However, please feel free to send us an email at nana@thisisplanted.com and we can assist you further with any of your issues!

Once you place an order, you should receive a confirmation email from us in your inbox of the email address you provided us with. Since all orders are tracked, you'll also receive a tracking number so you know exactly where your order is at all times.

Please email nana@thisisplanted.com and we will work with you to get that sorted ASAP!

Email us at nana@thisisplanted.com for any questions or queries.

Please email us at nana@thisisplanted.com and we'll be able to help you with any shipping problems

Success Stories

Yes! We gift you with a 15% off discount every time you send in your results and updates. All you have to do is take before and after pictures or if you want to know specifics you can